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Who we are
We provide information and referral services relating to financial and insolvency solutions.
Your data, clearly explained
Privacy, made simple.
This policy explains how DRF Solutions collects, uses, stores and protects your personal data when you visit our website, contact us or use our services.
Updated: 24 September 2026 · UK GDPR and Data Protection Act 2018
The essentials
What you need to know first.
DRF Solutions Limited is based in the United Kingdom and processes personal data in accordance with the UK GDPR, the Data Protection Act 2018 and other applicable privacy laws.
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Our role
Where suitable, we may introduce individuals to appropriately authorised and regulated firms, including FCA-regulated firms.
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Questions
If you have questions about this policy or how we handle personal data, contact contact@drfsolutions.co.uk.
Information we handle
Only what we need to respond.
We only collect information that is necessary to respond to your enquiry and provide our services.
We may collect
- Full name
- Email address
- Telephone number
- Information you provide when contacting us
- Details relevant to your enquiry regarding financial circumstances or insolvency support
Where it comes from
- Forms you complete on our website
- Emails, calls and other communications with us
- Other companies that refer your enquiry to us, such as lead generation or referral partners
Where a partner supplies your details, we may receive your name, contact details, enquiry information and financial circumstances. We will tell you the source when we first contact you, where required.
Use and sharing
Purposeful, limited and transparent.
We do not sell your personal data. Any sharing is connected to your enquiry, a lawful basis or a legal requirement.
We use your data to
- Respond to your enquiry and contact you about it
- Understand your circumstances and consider whether an introduction is suitable
- Make an introduction to an appropriate authorised debt advice or insolvency firm, where applicable
- Keep records of enquiries, referrals and complaints
- Meet applicable legal obligations
Who receives information
With your consent, we may share relevant information with the partner firm we identify to you before the introduction. This may be an authorised debt advice firm, an FCA-regulated firm or a licensed insolvency practitioner. Our website, CRM, email, telephone and other IT providers may handle data on our behalf. We may also share information with professional advisers, regulators or authorities where required by law. We do not sell your personal data.
How we protect information
Lawful processing and careful handling.
We normally keep enquiry and referral records for three years. We may keep particular records longer where needed for a legal obligation, complaint or legal claim.
Why we can use it
Enquiries: legitimate interests in responding to requests and arranging a callback.
Introductions: consent before sharing your details with an identified partner firm. You may withdraw consent by contacting us, although withdrawal does not undo a disclosure already made.
Records and complaints: legitimate interests in managing our service, resolving disputes and establishing legal claims.
Legal requirements: legal obligation where a law requires us to retain or disclose information.
If we seek consent for separate optional marketing, we will explain how to withdraw it.
Retention, security and transfers
Enquiry and referral records are normally kept for three years after the last meaningful contact or closure of the enquiry. Where a complaint, legal claim or legal duty requires longer retention, we keep only what is needed for that purpose and then securely delete or anonymise it.
We use appropriate technical and organisational safeguards to protect information.
DRF does not transfer personal information outside the UK. We review the arrangements of service providers handling information for us.
We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
Your rights
You have choices about your information.
Under UK data protection law, you may have the following rights, depending on the circumstances.
Your data rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Request restriction of processing
- Request transfer of your data where applicable
- Withdraw consent where processing is based on consent
Your right to object
You can object at any time to processing based on our legitimate interests. We will stop unless we have compelling legitimate grounds to continue or need the information for legal claims. You can object to direct marketing at any time, and we will stop using your data for that purpose.
Make a request
Email us to exercise a right or ask how we use your data.
Email DRF Solutions →Cookies, links and complaints.
Our website may use essential technical cookies required for functionality. We do not currently use third-party analytics or advertising cookies. If this changes, we will update this policy and implement any required consent mechanisms.
Our website may contain links to third-party websites or regulated firms. Please review their privacy notices separately.
If you are unhappy with how we handle your personal data, you can complain to the Information Commissioner's Office. You can also contact the ICO on 0303 123 1113.
Policy updates
This page may change.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact details
DRF Solutions Limited
Company No. SC860170
Registered Office: 202 Lochfield Road, Paisley, PA2 7QX
ICO ZB978579