Complaints
At DRF Solutions, we aim to provide a professional and transparent introduction service to individuals seeking debt advice. If you are unhappy with any aspect of our service, we want to hear from you so we can resolve the issue promptly.
How we handle your complaint.
1. Make a complaint
Contact us by email, phone, or post with your details, a description of your complaint, and any relevant reference numbers. We aim to make the process simple and accessible.
2. We investigate
We will acknowledge your complaint within 5 business days and investigate it fairly and impartially in line with rules set by the Financial Conduct Authority.
3. Final response
We aim to provide a final response within 8 weeks. If you are not satisfied, you may refer your complaint to the Financial Ombudsman Service.
You can contact us using the details below.
Please include your name, contact details, and full details of your complaint.
Registered Address
202 Lochfield Road, Paisley, PA2 7QX, United Kingdom
Phone
020 4602 5783
At DRF Solutions, we act as an introducer and do not provide debt advice. We are committed to handling complaints fairly, consistently, and in accordance with regulatory expectations.
If you are dissatisfied with our service, you can contact us via email, phone, or post. Please include your name, contact details, and full details of your complaint so we can investigate effectively.
We will acknowledge your complaint within 5 business days and aim to issue a final response within 8 weeks. If we are unable to meet this timeframe, we will explain why and keep you informed.
If your complaint relates to debt advice or a financial solution, you should contact the authorised firm that provided that service directly. We can assist in directing your complaint where necessary.
If you are not satisfied with our final response, you may have the right to refer your complaint to the Financial Ombudsman Service within 6 months. Their service is free and independent.
This process does not affect your statutory rights.